The Knowledge Base is a place to record, organize, and manage important information for a FootPrints Workspace. This can include, but is not limited to: Solutions to common problems, answers to Frequently Asked Questions, patches, and documents. By utilizing the Knowledge Base feature, you can turn the past experiences of individual customers and Agents into a database of Solutions for all Workspace members. This can assist in Agents in finding resolutions to recurring problems and in empowering customers to find answers to their questions without submitting a Request.
The following administration options are available for the Knowledge Base: