Agents can search external Knowledge Bases from the Search Knowledge Base option in the Create Issue and Edit Issue pages and from the FootPrints Toolbar. When a user enters a keyword and submits the search to an external Knowledge Base, the results are displayed in a new browser window.
FootPrints comes with a number of popular external Knowledge Bases pre-configured. The Workspace Administrator has the ability to remove or re-order these selections and to add the list of external Knowledge Bases.
To manage the External Knowledge Bases: