You are here: Chapter 7: Configuration and Administration > Workspace Administration > Other Options > Field Availability

Field Availability

By default, solutions contain many of the same fields found in Issues, including Title, Description, and Issue Information (workspace) fields.  Some other fields that are never included in solutions, including Contact Information, Time Tracking, and Assignment, as they do not apply to solutions.

There may be some workspace fields that also do not apply to solutions, such as Follow-up Date. You can exclude these fields from appearing in solutions, both on the Create Solution screen and in the Details of a solution.

Additionally, some fields that appear in solutions may not be appropriate for issues. You can include fields in solutions and exclude them from issues.

To exclude some workspace fields from solutions:

  1. Select Administration | Workspace | Knowledge Base from the FootPrints Toolbar.
  2. Highlight the fields to be excluded from solutions in the Select fields to be hidden in Solutions list in the Field Availability section. To highlight multiple fields, hold down the CTRL key.
  3. Enter your password and click Save .

Solutions in the Knowledge Base no longer contain the fields excluded.

To exclude some workspace fields from issues:

  1. Select Administration | Workspace | Knowledge Base from the FootPrints Toolbar.
  2. Highlight the fields to be excluded from solutions in the Select fields to appear in Solutions list in the Field Availability section. To highlight multiple fields, hold down the CTRL key.
  3. Enter your password and click Save.

Issues in the Knowledge Base no longer contain the fields excluded.

 

Notes and Restrictions