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Knowledge Base Approvals

By default, Agents can submit Solutions to both the Public and Internal Knowledge Bases. Using role permissions, you can limit certain users from submitting to the Knowledge Bases and/or require some users to receive approval before their Solutions are published.  This allows the administrator to have better control over what information is published to customers and to review Solutions before customers see them.

The following topics are in this section:

• Knowledge Base Role Permissions for Agents
• Selecting Approvers
• Knowledge Base Role Permissions for Customers
• Using Knowledge Base Approvals

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