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Working with Requests

A Request is an inquiry from a customer for help or for more information from the Service Desk or customer service team.  The Request form contains fields for you to fill out to help the service team better respond to your Request, such as your contact information, request type, etc. Depending on your permission level, you may have access to the following options:

• Submit a Request
• Tracking Requests
• Track Requests for your Organization
• Responding to FootPrints Email
• Editing Requests

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