Customers can receive email updates when their Requests
are registered, updated, and closed. You may also have the option
to respond to notification emails to communicate with the Agent working
on your Request. For example, if the Agent suggests a fix to your
problem, you can respond to the notification email informing her that
the fix was successful.
To
respond to notification email from FootPrints:
Use the Reply button in your email package (Outlook,
Lotus Notes, etc.) to respond to the email.
The email contains
important information about the Issue in the subject line (e.g., Entry=n,ProjID=3,
etc.) This information must be kept in the subject line of the reply
email; this is how identifies the Request. The
reply-to address must also be maintained.
Type your message
to the Agent at the top of the email above the Please
Reply Above This Line note .
Click Send to send the email. Your reply is threaded to your Request
in FootPrints and the Agent is
notified.