Customers can track their Requests in one or both of
the following ways, depending on the system configuration:
FootPrints Interface—Users
can view, search, and report on their requests when logged in to FootPrints.
Email—Users automatically
receive email notification when a Request is submitted, worked on, and
closed.
To view your Requests:
Click the View My Requests
button on the Homepage, or click View
Mine under the Requests
heading on the FootPrints Toolbar.
The main frame displays
a list of all of your current and past Requests.
To view only your
active Requests, click the Active
link.
To view closed Requests,
click the Closed
link.
To view the details
of a Request, click the Title.
The latest information on the Request, including notes added by internal
Agents, is displayed.
To view the Requests
for your Organizational Unit, select View
Company or View
Department on the FootPrints Toolbar under Requests.
This option is only available if enabled by the Workspace Administrator.