You are here: Chapter 8: Using FootPrints > Calendar and Scheduling > Linking Appointments to Issues > Linking Appointments to Issues

Linking Appointments to Issues

The FootPrints Calendar can be used strictly to track appointments added manually to the Calendar by Workspace members. It can be even more powerful if appointments and Issues are linked together.

If the current Workspace contains at least one Date/Time field, you can optionally link the appointment to an Issue. When creating the appointment from the Calendar, this automatically creates a new Issue with data from the appointment. Appointments can also be created automatically from the Create Issue and Edit Issue screen.

Some practical applications for linking appointments and Issues include:

Showing when Agents are scheduled to work on specific Issues for scheduling purposes.
Scheduling field service technicians to work on jobs (which came in as FootPrints Issues).
Scheduling Workspace or Team meetings related to a particular FootPrints Issue.
Displaying all of your follow-up calls on the Calendar.
Displaying due dates for important Issues on the Calendar.
Scheduling recurring maintenance calls.

The following subtopics explain the different aspects of linking appointments and Issues:

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