You are here: Chapter 7: Configuration and Administration > Workspace Administration > Users & Roles > About Customers

About Customers

Customers have access to many self-service features.  Depending on their permission level, Customers can submit Requests, track the status of their Requests, search the Knowledge Base, etc.  The Customer user type is appropriate for both employee and external Customers of your organization.

Customers have a number of components:

 

Roles

Role refers to the level of access to the FootPrints system that is allowed to the user. FootPrints comes with a number of built-in Customer roles. In addition, the Workspace Administrator can create custom roles to give different levels of access to different users.  The roles listed here apply to Customers.  Agents have their own roles.

 

Built-in Customer Roles

Refer to User Roles for more information on customizing role properties.

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