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Titles

By default, titles are entered by the user in free form when issues are created. Optionally, the Workspace administrator can define the Title field as a drop-down field and then define a list of acceptable titles in advance. Users must then select titles from that list when Issues are entered. When this feature is enabled, users can only pick from the list of defined subjects.

To edit Title properties, hover the cursor over the Title field and click the Edit icon.

Setting Properties

Select the type of field you want to use for the Title field from the Type drop-down. Choices are:

• Single-line character
• Drop-down

By default, the Title field is a single-line character field. Refer to the topic on setting properties for single-line character fields for details on setting field properties. The administrator cannot change access permission for the Title field.

If you select "Drop-down", refer to the topic on setting properties for drop-down fields. For the Title field, there are two separate sections for Choices. The sections are:

• Public—Can be viewed by agents or customers.
• Internal—Can only be viewed by agents.

Note

The Title field cannot be moved to a different tab.

• CANCEL/SAVE buttons—To cancel the edits you've made to the field, click the Cancel button below the Properties window. To save the edits, click the Save button. If the field is being introduced for the first time and has not been saved before, clicking Cancel leaves the Properties window without adding the field to the form. Clicking Save does not publish the field addition/edit to the production version of the form, that is, the changes to the form do not become visible to the user until the form has been published.

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