The fields found in FootPrints forms are highly customizable by workspace. Custom workspace and Address Book fields are defined by the workspace administrator. Other built-in FootPrints fields, such as Title, Status, and Description, can be further defined as well. All fields dynamically appear in all FootPrints forms, including Create Issue, Edit Issue, Advanced Search, and Advanced Reports.
Before any custom workspace or Address Book fields are created, you should decide which information you want associated with the Customer record in the Address Book and which will be entered on a per-Issue basis. Information that would remain fairly constant for the Customer, such as last name, first name, email address, and phone number should become Address Book fields. Information that pertains to an individual Issue, such as problem type, call type, etc. should become workspace fields.
See also Field Permissions Overview.