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Sending Twitter Tweets to FootPrints

Note: Verify that this feature is enabled for your company, as it must be configured first by your FootPrints Workspace Administrator.

You can mention your service desk's Twitter username in a Tweet along with a request in the message. Your company's service desk can view the Tweet in real time in FootPrints. They can then decide to create Issues from your Tweet to resolve your requests. If an Issue is created from the Tweet, the Issue will display on your Homepage ain the Customer Service Portal. You can then view and update the Issue as usual. (For details, see Editing Requests).

To mention your company's Twitter username in a Tweet:

Compose a new Tweet and include your service desk's Twitter username in the Tweet (e.g., @YourServiceDesk).

You can include the @username anywhere in the message.

Example

 

@YourServiceDesk I am having a problem with my email.

 

If an Issue is created from your Tweet, you can track your request on the Customer Service Portal Homepage. (See View My Requests.)

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