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Microsoft System Center Configuration Manager/Microsoft Systems Management Server (SMS)

If your organization uses Microsoft System Center Configuration Manager/Microsoft Systems Management Server (SMS) for tracking PC-based inventory, you can take advantage of that data from within FootPrints.  FootPrints with Microsoft System Center Configuration Manager/SMS integration allows help desk agents to dynamically access PC asset data for a user from within an Issue in FootPrints.  This automated process saves time, help agents solve users' Issues quickly, and ensures data accuracy.

When you are creating or editing an Issue from within FootPrints, you can view the hardware, software, and network information in the SMS inventory database for a particular machine or user and import that data into the Issue with a click of the mouse.  This information becomes part of the Issue's history and is searchable from the FootPrints Advanced Search and Reporting tools.  The FootPrints administrator can set up the link to SMS in just a few minutes via the FootPrints web interface.  It can be enabled on a per Workspace basis.

Note

Microsoft System Center Configuration Manager/SMS support is an optional add-on to FootPrints and must be licensed.  Please contact your BMC sales representative or FootPrints distributor for more information.

NOTE

The Microsoft System Center Configuration Manager/SMS add-on only works with the Windows versions of FootPrints. It does not work with the Linux or UNIX versions. This is because it requires Windows libraries on the FootPrints server.

There are two steps to setting up FootPrints to work with SMS:

 

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