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You are here: Chapter 8: Using FootPrints > Customer Self Service > Knowledge Base > Customer FAQ

FAQ

The FAQs (Frequently Asked Questions) consists of pre-defined categories of Solutions created by the FootPrints Workspace Administrator. These usually reflect the different problem types, products, or services that the service team supports.

To view an FAQ categories:

  1. Click Search Knowledge Base on the Homepage or click FAQ on the FootPrints Toolbar.
  2. Select a category to view.  A list of all Solutions for that category is displayed.
  3. Click the number of a Solution to view the details.

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