When creating or editing an Issue, you can check your
availability or the schedules of Agents right from the Create or Edit
issue screen.
Select Check
Availability from the Assignee
section of the Create
Issue or Edit
Issue page.
The availability
matrix displays today's date. If
your administrator associated date fields with the schedule, for example,
Follow-up
Date, you can switch to that date to see Agent availability. You
can also click Change
Date to select a different day's schedule to view.
Check the boxes next
to the names of the Agent(s) you want to assign to the Issue.
Click GO.
If you've selected
an Agent who isn't available at the moment or based on the date/time field
selected, and the Auto-check Availability
option is enabled, a warning message is displayed asking if you want to
continue with the assignment.