Agents can access this window from the Calendar while
scheduling appointments and from the Create
Issue and Edit
Issue pages. In
addition to the options explained in Viewing
Schedules, you can select the Agents you would like to invite to the
appointment.
Click Check Availability.
The Agent
Availability matrix window opens.
After reviewing the
matrix, check the box(es) next to the names of the Agents you wish to
invite to the appointment. If
you allow the cursor to hover over an unavailable time slot, a small pop-up
is displayed showing the reason that the Agent is unavailable.
Note
You will get a warning message if you select the name of
an Agent whose time is not free for the scheduled appointment if the Auto-check Availability
option is enabled.
Click GO. The
Create
Appointment page is displayed. The
names of the Agents you checked are included in the list of invitees.