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About Scheduling and Availability

Scheduling allows you to manage your work schedule and make it available to other Agents in the Workspace, minimizing conflicts.  The Workspace Calendar is defined by the Workspace Administrator.  Default schedules can be created for all Agents in a Workspace, but Agents can also modify their own schedules as necessary.

The following topics cover the different aspects of scheduling and availability for Agents:

• Creating a Schedule
• Viewing Schedules
• Checking Availability
• Linking Availability to Issues

To administer the Workspace schedule and define default schedules for Agents, refer to Scheduling in the chapter on Workspace Administration.

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