You are here: Chapter 8: Using FootPrints > Searching and Reporting > Reporting > Time Tracking Reports

Time Tracking Reports

The FootPrints Flashboard feature displays customizable, up-to-the-minute graphical reports of Service Desk and Workspace activity. There are two types of Flashboard. The Workspace Flashboard is only available to Workspace and System Administrators and reflects activity for the current Workspace. The Personal Flashboard is available to any Agent and reflects the individual's activity and the activity of Teams to which the Agent belongs for the current Workspace. You can track the time spent by internal users working on Issues. Only data from Issues that contain Time Tracking data are included in the report. Reports can be used to assess how your team’s resources are being allocated, to justify staff changes, and to produce time tracking and billing information for charge-backs and customer billing.

To generate meaningful Time Tracking reports, you must configure the following options:

Time Tracking Field—Configure the Time Tracking feature to automatically track the time Agents spend working on Issues or to require them to enter time spent manually in the field. Refer to Time Tracking under Administration | Workspace | General | Workspace Options in the FootPrints Toolbar.
Billing Rates—Assign billing rates to Agents. Refer to Billing Rates under Workspace Administration | Users and Roles in the FootPrints Toolbar.

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