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Sample Time Tracking Report

This report returns year-to-date Time Tracking data for the year of 2012 for a specific company:

1. Enter title “Widget Support Team - Time Spent in 2012 YTD”.
2. Select “All Users” from user list.
3. Report on Issues after 1 1 2012.
4. Select all Statuses.
5. Click “GO”.

A report is returned that includes:

• Workspace Name
• Total number of Issues reported
• Total time spent by all team members in 2012 as of today’s date
• Average time spent by Agents on these Issues
• Total cost of work for department (based on hourly rate)
• Average cost per Issue
• A breakdown of each Issue

The time tracking report can be saved or printed right from the browser window.  If the text file option is chosen, a Windows “Save As” dialog box will appear.

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