Service Catalog is the heart of ITIL v3. A Service Catalog is a document that provides a brief overview, in business terms, of all the business and infrastructure services offered by the IT provider, which may also include service charges. FootPrints Service Catalog (SC) enables IT organizations to offer a menu of services customized to their business customers; this allows IT to demonstrate its value to the business, and provide transparency of service costs. Items in the Service Catalog might include new equipment (laptop, Blackberry, etc.), critical business services such as email, or services required for a new hire. An entry in the SC would include a description of service, costs, service level agreement, etc. in a customer-friendly interface.
The BMC Service Catalog builds on existing functionality in FootPrints (Configuration Manager, workspaces, quick issue templates, self-service, and change management) to provide its Service Catalog solution. Because of its great flexibility, the BMC Service Catalog can be used in any type of organization or department – IT, HR, Pro Services/Training, Facilities, External Customer Support, etc.