Read KB/Requests customers can view and search the Knowledge
Base for Solutions and can check the status of their Requests, which were
either submitted by an Agent or via email.
Read KB/Requests customers log into FootPrints
the same way as Read/Submit and Read/Submit/Edit customers. They
can have either shared or unique IDs and passwords. After logging
in, the FootPrints Homepage is slightly different from the FootPrints
Homepage displayed for customers with other roles.
Take note of the limited set of options on the FootPrints
Toolbar.
The options in the
Toolbar for a Customer Read Only user are:
Home—Go
to your FootPrints Homepage.
Requests
View
Mine—Display
all of your Requests.
View
Organization (optional)—Display
Requests for your Organizational Unit (Company,
Department,
etc.) This
option only appears when configured by the FootPrints
administrator.
Search—Search your
Requests.
Knowledge
Base
FAQ—Find
Solutions to Frequently Asked Questions
View All—View all Solutions.
Search—Search Solutions.
Reports
Pre-Defined—Access reports created by the FootPrints
administrator.
Advanced—Create your own report.
Instant Talk—Chat with an available Agent (if the option
is enabled).
Change Workspace—Access another Workspace (only available
if the customer is a member of multiple Workspaces).