Pre-defined reports are reports on Issues or Solutions
that are saved and named as public reports by FootPrints
internal users. The
internal user creates a new report, choosing report criteria and formatting
options, and then saves it as a public report. The
names of these reports appear in the Pre-defined
Reports drop-down list available to customers. Each
time a saved public report is run by a customer, it returns the latest
matching Issues or Solutions.
The following reports are available:
My
Active Requests—This
report provides a synopsis of all the Issues you have submitted that have
not been closed.
My
Organization—If
an Address Book field has been designated as an Organizational Unit, and
you have permission to create reports based on the Organizational Unit,
this report provides a synopsis of all the Issues related to your organization.
All
Public Solutions—This
report provides a synopsis of all the FootPrints
public solutions in the Knowledge Base.
To run a Pre-defined
Report:
Click on Pre-Defined
under the Reports
heading on the FootPrints Customer Toolbar.
Select the report
from the drop-down box.
Click GO. The results
of the report are displayed in a new browser window.