You are here: Chapter 7: Configuration and Administration > System Administration > Other System Administration Topics > Logs

Logs

Many system events are kept in logs for later viewing by the System Administrator.  These are useful when troubleshooting a problem.  The Logs page is divided into three sections:

Log Summary

A summary of information includes:

View System Log

The following options are available:

Send Error Report

Occasionally you may be working with BMC Support and error output information is required for troubleshooting purposes.  Your system log and a configuration summary can be generated and emailed to BMC, or to your local distributor, from this option.  If you'd like to preview the information being sent, simply change the To: address to your own and then forward the mail that you receive to BMC.

To send an error report:

  1. Enter an email address to send the logs to (defaults to [email protected]).
  2. In the Message box, describe the problem or behavior you are experiencing. Please be as detailed as possible.  
  3. Issue Number—If you are sending the log file in response to an ongoing issue you are discussing with BMC Support, enter that Issue number in the space provided.
  4. Configuration options—check the boxes next to the information you wish to include in the error report:
  1. Workspace to include data for—Select the Workspace to use for configuration data from the drop-down list.
  2. Click GO.  An email with your message and the system log attached is sent automatically.