The Status counts displayed on the Homepage can be specified from
the Administration
| Workspace | Statuses page. This
option controls the statuses displayed in the Workspace
Totals dialog for all internal users in the current Workspace. The
defaults are: Open,
Active,
Closed,
Request,
Internal
Solution, and Public
Solution. "Active"
refers to all statuses except for Closed,
Deleted,
and all Solution-based statuses.
To add a status to the Workspace
Totals:
Select Administration
| Workspace | Statuses.
Select the status
from the All
Statuses dialog box and click Add
Status.
If
you are finished working on this page, enter your password and click Save. Changes
are not actually made in the Workspace until you have entered your password
and clicked Save.
To re-order statuses in the Workspace
Totals:
Select the status
in the Selected
Status dialog box (it will be highlighted in blue).
Use the Up and Down
arrow buttons to move a status up and down in the list.
If
you are finished working on this page, enter your password and click Save. Changes
are not actually made in the Workspace until you have entered your password
and clicked Save.
To remove a status from the Workspace
Totals:
Select the Status
in the Selected
Status dialog box (it will be highlighted in blue).
Click Delete Status.
If
you are finished working on this page, enter your password and click Save. Changes
are not actually made in the Workspace until you have entered your password
and clicked Save.
Note
The changes made in this dialog do not affect the statuses
in the database or Issue forms; they only affect the Workspace
Totals dialog on the Homepage for the current Workspace.