Open topic with navigation

General Tab

This feature allows you to change the current Workspace’s name (rename workspace), which was given when the Workspace was first created.  To change the name, erase it and replace it with the new name.  This does not affect the Workspace’s data or database directory.

FootPrints supports multiple languages for display.  If multiple languages are available in the current installation, this option allows you to choose a default language for the current workspace. If Use System Default, is selected, then System Administrator's default setting applies for this workspace.  This option can be overridden by individual user preferences. FootPrints includes French, German, Spanish (Latin American), and Portuguese (Brazilian) language packs as part of the basic installation.

For information on multiple language support, please refer to Language under System Administration.

The name for records in the current workspace can be changed here. For example, in a Service Desk Workspace, a record might be called "Case", while in a Software Development Workspace, a record might be called "Change Request".  Both the singular and plural forms can be specified. The name chosen here is reflected throughout the Workspace. The default name for records is the system-wide preference.  

The standard Description input area can be replaced by a WYSIWYG editor that allows the Description to contain HTML formatting, allowing you to make text bold or use different fonts and colors.  This feature is compatible with the following browsers: Internet Explorer 5.5+, Firefox 2.0+, and Safari 3.0+.  This feature defaults to enabled, and individual agents can disable it or enable it in their preferences.  If you would like to disable it for all users in the Workspace (i.e., make this feature unavailable to users), uncheck this option.

If enabled, the values given to email address fields are required to contain the '.' and '@' characters. Email fields that are the primary key for the address book are not validated by this option. In order to apply this to the primary key, set values for the Customer Email Address Format from the Customer Options administration page. To set those values, select Administration | Workspace | Customer Options, then scroll to the Primary Key Options section of the page.

If this workspace does not require it, the Address Book feature can be disabled, simplifying many FootPrints forms for the members of this Workspace.  If the Address Book is disabled, the Address Book link is removed from the FootPrints Toolbar and Address Book fields no longer appear in any FootPrints forms, including the Create Issue page, Edit Issue page, and Search page.

Disabling the Address Book also affects Customers.  FootPrints cannot link Customer Requests to Customer Address Book contact information if the Address Book is disabled.

Note

If there is at least one Customer account for this Workspace and you want Customer Requests linked to their Address Book contact information, the Address Book must be enabled.

The use of Global Issues may be enabled on a Workspace-by-Workspace basis. Change your preference to enable or disable the use of Global Issues for this Workspace. For more information, refer to Global Issues.

Each Workspace can have be customized with any image in the top left-hand corner.  Browse for the image on your local machine or network. The image's size should not be larger than 180x68 pixels. In addition, the logo image can, optionally, be set as a hyperlink to a URL of your specification. The default image is the system-wide preference. Finally, you can specify text that will appear as a pop-up when the cursor is moved over the logo image in the field labeled If yes, alt text is.

When enabled, the total number of matches to a search or Homepage is displayed, e.g., Matches 1 - 20 displayed of 150 total matching Issues. To speed up searches in a large Workspace, it can be disabled to not include the total number, e.g., Matches 1 - 20 displayed.

An optional splash screen can be displayed when users first log into FootPrints.  This page can be customized (in HTML) to contain Workspace information, updates, important messages, etc.  One page can be created just for internal users and, simultaneously, a different page can be displayed for Customers.

To add a splash page:

1. Select Administration | Workspace |Workspace Options | General tab and then go to the Splash Screen/Workspace Info section.
2. Enter plain text or HTML into the box provided.  To make this easier, you can create an HTML page in an HTML editor, copy the HTML, and then paste it into this box.
3. Select Agent User to display the page to internal users or Customer to display the page to Customers.
4. Check Splash Screen to have the page displayed in a separate window when users log into FootPrints.
5. Check Linked on Home page to have a link on the Workspace Homepage to the splash page (the Workspace name in the upper right corner of the home page becomes a link to the page).
6. If you select Linked on Homepage, you have the option to choose an icon to display next to the Workspace name on the home page (this icon links to the splash page).
7. Enter your password and click Save.

©Copyright 1999, 2009 BMC Software, Inc. © Copyright 1996 - 2017 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. FootPrints is the exclusive property of BladeLogic, Inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.BladeLogic, Inc. and BMC Software, Inc. Confidential. Click here for the installation guide which includes the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product.