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Email Notification

The FootPrints email notification feature allows the Agent to email other users about Issues from within FootPrints. The administrator can configure rules to control when email is sent for an Issue by default. As an Agent, you can use the defaults or override them to send email to other users about an Issue.

This topic covers the different kinds of email notification.

• Create/Edit Issue Email Notification
• Escalation Email
• Customer Requests

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