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Receiving Escalation Email

The administrator may have configured special rules to escalate certain Issues using FootPrints Escalation feature.  For example, there may be a rule that automatically raises the priority of an Issue and assigns it to a particular user based on the customer’s service level.  You may receive a special escalation email based on one of these rules.

Note

Escalation emails may also be sent to your wireless device.  The administrator usually configures these to include minimal text.

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