System debugging options can be enabled and disabled
here for help in troubleshooting system errors. The
Debug Manager also makes it easier for the BMC Support team to help you determine the cause of a problem.
Enabling debugging may affect system performance and
in some cases outputs additional information to the screen.
To enable the debugging option, click the check box in
the Enabled
column for the feature you'd like to debug. For
some of the options, you can also specify additional criteria, e.g., for
specific Agents or Perl files. The
options appearing in the list are determined by the add-ons you have purchased
and by your specific configuration.
The options for debugging include:
General
Options
Don't show debugging
pop-up on login
Show passwords
in debug files
System Debugging
Script Logging
Sub Logging
Script Debugging
Show language labels
Feature
Debugging
BMC FootPrints Asset Core
Asset Management
- Proxy
Asset Management
- Microsoft System Center Configuration Manager/SMS
Change Manager
Auto-Run report
Email
Homepage and Report
Queries
Instant Talk
Address Book Search
LDAP
Load - (FootPrints
Address Book)
Load - Issue
Login - General
Login - Duplicate
Licenses
User Roles
FootPrints Sync
Report Debugging
Flashboard
Turn Around
Received Vs Closed
First Contact Resolution
Resolution Rate
History
Check this
box to delete all files in "C:\<FP_instance>\etc\debugging"
directory upon pressing "GO"—Check
this box to clear any debugging files that may exist from previous debugging
efforts. This
allows you to start with fresh files and avoid confusion with previous
files.
When you have selected the debugging options you wish
to turn on, click Save
to save your changes.