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Address Book

The Address Book is used for maintaining employee and/or external customer contact and other information.  This information should be relatively permanent for your end users.  For example, data kept in the Address Book may include Department, Name, User ID, Email address, Phone number, Service Level, etc.  This feature allows Agents to quickly view the latest user contact data and look up the data right from the Issue form, saving time and keystrokes.

Topics in this chapter:

• Address Book Home Page
• Create a New Contact
• Working with Contacts
• Create a New Issue from the Address Book
• Address Book Searches and Reports
• Address Book Administration

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