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Address Book

The FootPrints Address Book is a database of contact information for your end users, whether they are employees, remote users, or customers.  The contact data can be kept in FootPrints or can be dynamically read from an outside source, such as Microsoft Exchange, Active Directory, or other LDAP source. The LDAP option is only available in the demo or if you purchased the Dynamic Address Book Link add-on module.  When the Dynamic Address Book Link is used, individual contacts cannot be added to the FootPrints Address Book directly.  If you wish to add someone to the Address Book when using the Dynamic Address Book Link, you must add the contact to the LDAP source.  Supported contact databases include Microsoft Exchange 5.x/2000, Netscape iPlanet, Lotus Notes, and Novell Directory Services.

NOTE

FootPrints supports Secure LDAP (LDAPS).  For additional information on LDAPS support, contact 800 537 1813 (USA and Canada).

Address Book data can also be imported from an outside source, such as a SQL database.

When an Issue is created in FootPrints, it can be linked to a contact, so that the information about the end user is available to technical users looking at the Issue.

A FootPrints Address Book is made up of fields, just like an Issue. When a Workspace is built, the fields in the Address Book are dependent on the Workspace template that was selected.  Administrators can modify the fields in the Address Book as appropriate.

The Address Book contains two additional properties:

• Primary Key—The primary key is a unique identifier for each contact in the Address Book. If the customer self-service feature is used, the primary key is the ID that customers use to log into FootPrints, along with a password. This field should be both present and unique to all contacts.  "User ID" is the recommended field and also the default for all templates.
• Organizational Unit—The organization unit is an optional property used to organize contacts in the Address Book. Examples include "Department", "Business Unit", or "Company".  If organizational unit is used, the contacts in the Address Book are grouped by the field.

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