You are here: Chapter 7: Configuration and Administration > Address Book Administration > Address Book Field Maintenance > Adding Address Book Fields

Adding Address Book Fields

Access the page for adding Address Book fields by selecting Administration | Address Book | Field Maintenance from the FootPrints Toolbar.

To create a new field:

  1. Name—Enter a name for the field.  This is the name used for the field in all FootPrints forms, such as Service Level or Company.
  2. Type—This defines the type of data the field accepts.  Refer to Field Types for additional information.
  3. Permissions—The permission level chosen here determines both the access and requirement for users for the field.
  1. Access—This option determines who can see the field, and who can write to it.
  1. Advanced Field Permissions—Click the Advanced Field Permissions button to set advanced field permissions for all Agent roles or all Customer roles.
    Advanced field permissions can be set per-role on the User Roles administration page. This page offers a convenient (but more limited) way of setting a field's permissions for multiple roles. (Advanced field permissions set here or on the role properties page will override the default permissions chosen on the Form Designer page.) The permissions that you choose here will only affect the current workspace. Other workspaces that also use this address book will not be affected.

Note

If an LDAP Address Book is used, all Address Book fields are read-only.

  1. Length Restrictions—This option applies to character single-line, integer, and real number fields only.  For these fields, a field length can be defined for the field.  If defined, users must enter data of the specified number of characters when creating or editing an Issue or Request.  The following options control the characteristics of the field length:
  1. Field Size—Only applies to multi-line character fields.  Define the number of rows and columns displayed for the text box.  This only affects the size of the area displayed.  The amount of data that can be entered into multi-line character fields is virtually unlimited.
  2. Define Choices—For drop-down and multi-select field types, choices are defined in a pop-up after adding the field (instructions are here).
  3. Click Create Field. The field is added to the Field list.
  4. The field is not added to the Address Book until you enter your password and click Save.

The Address Book also contains three additional properties that can be specified on this screen:

 

Note

For most versions of FootPrints, there is no limit to the number of fields allowed per workspace, however, the FootPrints database only allows 100 fields per Address Book. To add workspace fields, read the topic on Form Designer.

Adding a Date/Time Stamp to Internal Fields 

You can add a date/time stamp to multi-line character fields.  The date/ time stamp is displayed beside the field when you edit the Address Book field or view it on the Details page.  When you create a multi-line character field by selecting Character (Multiple Line) as the Type or edit an existing multi-line character field, a checkbox labeled "Add timestamp to field data" is displayed.  Checking the box adds the date/time stamp.

If you use the date/time stamp option, the field acts like the Description field in that you cannot edit existing data in the field, only add to it.