You are here: Chapter 6: Create a Workspace with the Workspace Setup Wizard > Workspace Wizard for IT Service Management

Workspace Wizard for IT Service Management

Step 1-Workspace Details

For IT Service Management, enter names for the following workspaces in the appropriate fields:

Step 2-Select Address Book

In this step, you can select the type of Address Book to be used for your workspace.  The Address Book is a place to keep the contact information for your end users, whether they are employees, remote users, or Customers.  The data can be kept in FootPrints or can be dynamically read from an outside source, such as Microsoft Exchange, Active Directory, or other LDAP source.  The LDAP option is only available in the evaluation software or if you purchased the Dynamic Address Book Link add-on module with FootPrints.

Note

If you purchased the Dynamic SQL Address Book add-on, you must configure the Address Book after you've run the Workspace Wizard.  Select FootPrintsAddress Book, which is converted later.  Refer to Dynamic SQL Address Book Link in the Address Book Administration chapter.

To select an Address Book:

  1. Address Book Name—Enter the name for the Address Book, for example, Employees.
  2. Address Book Type (only requested if you are licensed for Dynamic LDAP Address Book Link)—Select the type of Address Book:

Step 3 - Create or Select a Configuration Management Database (CMDB)