For IT Service Management, enter names for the following workspaces in the appropriate fields:
the Incident Workspace, for tracking Incidents
the Problem Workspace, for tracking Problems
the Change and Release Management Workspace, which will provide change management, and
the Service Portfolio Workspace which creates a workspace for proposing and approving items to be included in the Service Catalog.
Step 2-Select Address Book
In this step, you can select the type of Address Book
to be used for your workspace. The
Address Book is a place to keep the contact information for your end users,
whether they are employees, remote users, or Customers. The
data can be kept in FootPrints
or can be dynamically read from an outside source, such as Microsoft Exchange,
Active Directory, or other LDAP source. The
LDAP option is only available in the evaluation software or if you purchased
the Dynamic Address Book Link add-on module with FootPrints.
Note
If you purchased the Dynamic SQL Address Book add-on, you
must configure the Address Book after you've run the Workspace Wizard. Select
FootPrintsAddress Book, which is converted later. Refer
to Dynamic SQL Address Book Link in the
Address Book Administration chapter.
To select an Address Book:
Address
Book Name—Enter
the name for the Address Book, for example, Employees.
Address
Book Type (only requested if you are licensed for Dynamic LDAP
Address Book Link)—Select
the type of Address Book:
New FootPrints Address Book—If
this is selected, the contact data is kept within the FootPrints
database. Once the Wizard is complete, you can import contact records
from a comma-delimited text file. Refer to Importing Data into the Address Book for
more information.
Link to an existing Address Book—This option allows you to use an existing Address Book for the workspace.
Step 3 - Create or Select a Configuration Management Database (CMDB)
Use Template—If you select the Use Template radio button, you must select which CMDB template to use from the drop-down field. When you select a template from the drop-down field, the schema for that template is displayed at the bottom of the page. Drop-down options are:
ITIL CMDB—This template contains configuration item types, attributes and relationships recommended as ITIL best practices.
BMC FootPrints Asset Core—This template contains configuration item types, attributes and relationships drawn from the BMC FootPrints Asset Core.
All Assets—This template contains configuration item types, all attributes and relationships. With this template, you would start off with all possible attributes and relationships and then remove the ones you do not want to use.
Inventory—This templates contains configuration item types, attributes and relationships relating to facilities management.
Use Existing CMDB Configuration—If you select the Use Existing CMDB Configuration radio button, a drop-down field containing existing CMDBs is displayed. Select the CMDB you want to copy from the field. When you select a CMDB from the drop-down field, the schema for that CMDB is displayed at the bottom of the page.
Create on Your Own—If you select the Create on Your Own radio button, CMDB is enabled but no configuration item types, attributes, or relationships are created for you. Instead, you must create all of the configuration item types, attributes, and relationships on your own.