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Workspace Flashboard Overview

The FootPrints Flashboard feature displays customizable, up-to-the-minute graphical reports of Service Desk and Workspace activity.  There are two types of Flashboard.  The Workspace Flashboard is only available to Workspace and System Administrators and reflects activity for the current Workspace.  The Personal Flashboard is available to any Agent and reflects the individual's activity and the activity of Teams to which the Agent belongs for the current Workspace.

To access the Workspace Flashboard, select Reports | Workspace Flashboard from the FootPrints Toolbar. The first time the Workspace Flashboard window opens, it displays a bar chart of Issues Received vs. Closed last 12 hours and basic statistics about the total number of calls received that day and the calls that are still active as pertain to that Workspace.  You can optionally choose other statistics and charts.

There are several options from the main Flashboard window:

• Customize—You can include additional reports and statistics in the Workspace Flashboard window and change the format of some of the graphs from bar charts to pie charts.  Refer to Customizing the Flashboard for detailed information.
• Refresh—Although the Workspace Flashboard window refreshes every five minutes, you can refresh the window at any time by selecting this option.
• Print—The contents of the Workspace Flashboard window are printed.
• Close—Close the Workspace Flashboard.

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