Resolution
Rate reports determine the rate at which Issues are resolved based
on specific criteria.
The options for report output are:
HTML—Display report
as HTML in a browser window.
Graphical—Create chart
images (JPEG files) that can be printed or saved to disk and imported
into another program.
Export—Create a text
file which can be read by spreadsheets and other programs.
The options for creating Resolution Rate reports are:
Report
by—Specify
either the time period by which to group issues, or report by Assignees
Time
Period—Define
the date range for searching
Exact—Specify exact
dates to search on in the period specified. Enter
the date or dates to search on. Click the calendar icon to display a searchable
calendar.
On—Specify a particular
date (leave second date blank).
Note
When "on" a single date is chosen, and you are
reporting by month, the report contains Issues for the month that date
is in. If "on" a single date is chosen, and you are reporting
by week, the report contains Issues for the week the date is in.
Before—Issues that
were created/last edited before the specified date are returned (leave
second date blank).
After—Issues that
were created/edited after the specified date are returned (leave second
date blank).
Between—Returns Issues
created/last edited between the dates specified (use both date fields).
Relative—Searches by
relative date, allowing you to create a search or report that returns
Issues, for example, for the last month. Select
a number from the first drop-down (1-31), and select the period from the
second drop-down (Day,
Week,
Month,
or Year).
Range—Select this
to search by a particular time period, e.g., yesterday, last Sunday, etc.
Cycle
Time
30-60-90
Day—Break
down Issues resolved in less than 30 days, 30-60 days, 60–90 days, etc.
7-Day
Cycle Time—Break
down Issues resolved in less than 1 day, 1-7 days, 8-14 days, etc.
Hourly/Daily—Break down
Issues resolved by hour.
Hourly/Daily
(Work Schedule)—If
a Workspace Work Schedule is defined, break down Issues resolved by hour
within working hours.