Received
vs. Closed reports list how many issues were received and how
many were closed, based on specific criteria.
From the Reports
| Metrics
menu, select Received vs. Closed, then click Go.
Select a report output format from the following options, then click Go.
HTML
- Display report as HTML in a browser window.
Graphical
- Create chart images (JPEG files) that can be printed or saved to disk
and imported into another program.
Export
- Create a text file which can be read by spreadsheets and other programs.
Select one of the following reports, then click Go. For those indicated by asterisks below, you must also indicate a time period in step 4.
Received vs Closed by Priority*
Received vs Closed by Assignee*
Received vs Closed by Team Assigned*
Received vs Closed Today by Hour
Received vs Closed Yesterday by Hour
Received vs Closed This Week by Day
Received vs Closed Last Week by Day
Received vs Closed This Month by Week
Received vs Closed Last Month by Week
Received vs Closed This Year by Month
Received vs Closed Last Year by Month
Issue Information
Received vs Closed by Category*
Received vs Closed by Platform*
Received vs Closed by Problem Type*
Received vs Closed by Root Cause*
Received vs Closed by Symptom*
Contact Information
Received vs Closed by Department*
Received vs Closed by Service Level*
*For each of the reports above, select options below:
Report
by—Select Day, Week or Month.
Time
Period—Define the date range from the following options:
On—Specify a particular
date (leave second date blank).
Note
When "on" a single date is chosen, and you are
reporting by month, the report contains Issues for the month that date
is in. If
"on" a single date is chosen, and you are reporting by week,
the report contains Issues for the week the date is in.
Before—Issues that
were created/last edited before the specified date are returned (leave
second date blank).
After—Issues that
were created/edited after the specified date are returned (leave second
date blank).
Between—Returns Issues
created/last edited between the dates specified (use both date fields).
Exact—Specify exact
dates to search on in the period specified. Enter
the date or dates to search on. Click the calendar icon to display a searchable
calendar.
Relative—Searches by
relative date, allowing you to create a search or report that for example,
returns Issues for the last month. Select
a number from the first drop-down (1-31), and select the period from the
second drop-down (Day,
Week,
Month,
or Year).
Range—Select this
to search by a particular time period, e.g., yesterday, last Sunday, etc.