You are here: Chapter 7: Configuration and Administration > Workspace Administration > Other Options > Manage Workspace Schedule

Manage Workspace Schedule

The work schedule can be defined for the Workspace as a whole or for individuals in the Workspace, including normal working days and hours, vacations, and holidays, by selecting Administration | Workspace | Calendar and Scheduling.  In addition, a second shift can be defined for the entire Workspace or for individuals in the Workspace.

NOTE

Any changes made to the workspace schedule may affect future Executive Dashboard calculations.

To define the work schedule:

  1. Select Administration | Workspace | Calendar and Scheduling.  The Calendar and Scheduling page is displayed.
  2. The current Workspace name is displayed in the drop-down in the Work Schedule section.  If other schedules were created in the current Workspace, they are also displayed in the drop-down. The Workspace radio button is selected by default. If you wish to set a schedule for an Agent in the Workspace, you must select the Agent radio button.

Note

If a work schedule is defined for an Agent, the Agent's work schedule is used in determining availability.  If there is no work schedule for an Agent, the Workspace work schedule is used.

  1. Click the Add or the Edit button.  The Work Schedule page is displayed.
  2. FootPrints allows you to define more than one work schedule per workspace. In the Custom Work Schedule section, name this schedule.
  3. To define the Workspace Work Schedule, select options in the following sections on this screen:
  1. To apply any changes made in this section, enter your password and click Save.