Open topic with navigation

Knowledge Base Keyword Search

The Keyword Search (also called "Basic Search") is available by choosing More | Knowledge Base from the FootPrints toolbar. The keyword search function is in the Browse section of the Knowledge Base page.

To perform a keyword search:

1. Select a Knowledge Base from the drop-down box (for example, FootPrints Public Knowledge Base).
2. If it has been configured, choose the Category in which to search. For example, you might choose to search just this workspace, solutions in all workspaces, or solutions in another category, such as categories that have been set up for specific company products. The word “Category” may have been changed by your administrator.
3. Enter the word or phrase for which to search in the Search Results for Keyword field.
4. Click GO.  FootPrints searches all fields for the keyword (including Title, Description, and any Workspace and Address Book fields configured by your Workspace administrator to allow keyword searches).
5. A list of matching Solutions is displayed in the main frame or in the pop-up window, if you are searching from an Issue page. Click a Solution to see the Details or mouse over it to see a preview, if it is displayed in a pop-up.
6. If you are searching the Knowledge Base from an Issue page, selecting a Solution from a FootPrints Knowledge Base automatically pastes the Solution into the Description field.

©Copyright 1999, 2009 BMC Software, Inc. © Copyright 1996 - 2017 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. FootPrints is the exclusive property of BladeLogic, Inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.BladeLogic, Inc. and BMC Software, Inc. Confidential. Click here for the installation guide which includes the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product.