If the keyword search is not sufficient, the Advanced
Search feature can be used to create searches with a combination of criteria. Click the Switch to Advanced Search link to use the Advanced Search. The options include:
Select Advanced
Search of Public KB to search
Public Solutions or Advanced
Search of Internal KB to search
Internal Solutions.
Title—Enter a word
or phrase to search for in the Title
field. This
field may be named something else, such as Subject.
Description—Enter a word
or phrase to search for in the Description
field. This
field may be named something else, such as Notes.
Keyword—Enter a word
or phrase for which to search. The
Title,
Description,
and Issue
Information (Workspace) fields are searched.
Issue Information---The fields in this section are different depending on the Workspace fields in the current Workspace. Fill in criteria (or select one or more values for a drop-down or multi-select field) for one or more fields to return Solutions that contain that data. For example, to return Issues where the platform is Windows XP, select Win XP for Platform.
On the Advanced Criteria tab, you can enter following criteria:
Date—If dates are
specified, the search returns only Solutions either created or last edited
on, before, after, or between the specified dates. For example,
to return Issues created before January 1, 2017, choose created
before, and fill in 1
1 2017 in the first date field, leaving the second date field blank.
To search on the current date, click the Current
Date checkbox. Other date ranges are also available. Refer
to Advanced Search
for more information.
Age—If this section
is filled in, the search returns Solutions based on the specified time.
Number of days and hours can be specified. Modifiers are also provided,
including Greater
Than, Less
Than, Equal
to, Greater
than or Equal to, Less
than or Equal to, and Not
Equal to. For
example, to return Solutions greater than three days old, choose greater
than and fill in 3
for Days.
Order
Search Results by—Order
the Solutions returned by the specified field. The
orders are descending (most recent or highest first) or ascending (oldest
or lowest first). By default, Solutions are ordered by reference
number descending.
And/Or—If And
is chosen, Issues must match all criteria chosen (this is the default).
If Or
is chosen, only one criterion must be met.
Click the Run tab and then click GO to submit the search. The results are displayed
in the main window (or in the pop-up if searching from an Issue page).
Note: If you are searching
the Knowledge Base from an Issue page, selecting a Solution from a FootPrints Knowledge Base automatically
pastes the Solution into the Description field.