You are here: Chapter 7: Configuration and Administration > Workspace Administration > Automated Workflow > Issue Workflow

Issue Workflow

This section allows you to define workspace-wide options for Issue behavior under specific circumstances, e.g., subtask creation and closure, linking and moving issues. The options are:

Note

In the case of Issues dynamically linked across different workspaces, statuses, priorities, fields, etc. that are not present in this workspace do not carry over to the Issue in this workspace.  Dynamically linked Issues are not updated at all when a Customer performs an edit.

Also, note that, when using Issue Workflow rules, dynamically linked Issues in the receiving Workspace are updated even if the agent’s role would not normally allow that agent to update those fields if the Issue Workflow allows the update. In the case of customers, however, dynamically linked Issues are not normally updated, regardless of the customer’s role properties in the receiving Workspace.

When you have selected the necessary Issue workflow options, type in your password and click Save.