You are here: Chapter 7: Configuration and Administration > System Administration > System Administration Features > Instant Talk System Administration

Instant Talk System Administration

To use Instant Talk, click the link for Instant Talk on the FootPrints Toolbar under "Communication".

On the Administration | System | Features | Instant Talk setup screen, the following options can be set:

Enable/Disable Talk—Use this option to disable Instant Talk system-wide.
Refresh Times—Specify the length of time between refreshes, in seconds. Specify a shorter refresh time to increase the response speed of Talk. Specify a larger time to reduce the processing load on your web server.
Active Talk—This is the refresh time for the Talk window during an ongoing Talk. This should be a small value. We recommend setting it between 3 and 10 seconds.
Talk Check—When a user is logged into FootPrints, the Homepage periodically checks to see if another user has opened a Talk with them. This value should be much higher than the active Talk time. We recommend setting it to 30 to 90 seconds.
Exclude Users—Restrict customers from opening a Talk session with certain Agent and administrative users on a system-wide basis. Users can also be excluded individually on the Preferences page.
Restrict by Workspace—If this option is enabled, customers can only start a Talk session with Agents and administrators who are members of the customer’s current workspace.

Full instructions on the Instant Talk feature can be found in the chapter on Real-Time Resolution Tools.

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