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Incoming Mail Setup

Incoming email must be configured before users can submit Issues via email, update Issues via email, reply to Issues via email, or submit email queries to the database. At least one POP3 or IMAP or Microsoft 365 email account must be set up for the exclusive use of FootPrints. Otherwise, FootPrints deletes the mail from the POP3 account, but won't enter it as a request and the mail is lost.

To configure email, select Administration | System | Features | Email from the FootPrints Toolbar.  In the section entitled Incoming Mail Setup Feature, click Add. One email account can be configured for whole system or individual email accounts can be associated with each Workspace on this page.

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