Internal users and Customers can optionally attach files to a request or Issue. These attachments are kept in a separate directory in the /footprints/html/tmp/Attachments directory. A link to the file attachment is placed in the Details page of the Issue. To use a virus scanner on all FootPrints file attachments, point the scanner to the Attachments directory. If a file attachment is replaced, the replacement is noted in the Issue history.
The Workspace Administrator can delete file attachments. This permanently deletes the files, freeing up server space.
To delete file attachments:
The System Administrator can control the size of file attachments and the attachment directory itself. Refer to File Attachment Restrictions for instructions.
The System Administrator can change the location of the file attachment directory. Refer to File Attachment Restrictions for instructions.
To view a file attachment, on the Details page of an Issue, scroll down to the Attachments section of the Issue and click on the link to the attached file. This allows you to download the file to your system.
Windows XP Service Pack 2 may prevent you from downloading .csv files with Internet Explorer. If this happens, to disable the security software that is preventing the download, do the following in your Internet Explorer browser: