You are here: Chapter 9: Advanced Features > Email Management > Using FootPrints Email > Email Queries

Email Queries

To receive information from FootPrints via email, several email queries are available. To query FootPrints via email, send an email to the incoming email account for the Workspace in question using one of the queries described below in the subject line.

General Queries

Help—Returns this section of the help documentation (i.e., the section you are currently viewing).
listworkspaces—Returns a list of Workspace names and corresponding Workspace numbers of all the Workspaces to which you belong.

Queries to the Database

The following queries return data for the default Workspace for incoming email as defined by the System Administrator. If different email accounts are defined for each Workspace, a query sent to a particular Workspace’s email account returns information based from that Workspace.

To return data for a different Workspace to which you are assigned where that Workspace does not have its own email account, the line Workspace=n can be placed in the body of the email, where n is the Workspace number. It can alternatively be included in the subject line of the email in the form Proj=n. The Workspace number can be retrieved with the listworkspaces query. All searches are case-insensitive.

The following queries can be performed by placing the query in the subject of an email that is sent to the FootPrints incoming email account:

getMine—Returns a list of your assignments.
Getschema—Returns the Workspace field schema of a Workspace. This describes the Workspace fields specific to the Workspace.
SearchFAQ “keyword”—Returns solutions based on a keyword found in the Title or Description, e.g., SearchFAQ printer.
getTicket “number”—Displays the details of an existing Issue based on the Issue number (you must be assigned to the Issue), e.g., getTicket 235.
getData “keyword”—Returns database Issues based on a keyword found in the Title or Description, e.g., getData Exchange. This is for internal users only. External users receive Solutions based on the keyword.
HTML form—Returns an HTML form with all fields for Issue submission for a Workspace, e.g., HTML form or HTML form PROJ=5.

©Copyright 1999, 2009 BMC Software, Inc. © Copyright 1996 - 2017 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. FootPrints is the exclusive property of BladeLogic, Inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.BladeLogic, Inc. and BMC Software, Inc. Confidential. Click here for the installation guide which includes the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product.