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Editing Appointments

Appointments can be edited in the Calendar using one of the following methods:

• Click the Edit icon for an appointment in the Day View.
• Click the Edit button on the Detail View of an appointment (pop-up).

NOTE

When the data within a Date/time field is cleared, the associated calendar reference is also deleted.

Editing an Appointment

To edit an appointment from either the Workspace or personal Calendar:

1. Click the Edit icon for an appointment in the Day or Detail View.  A pop-up window appears with an Edit Appointment dialog.
2. Make any changes to the appointment data, such as the Title, Invitees, etc.  Refer to Creating Appointments for more details on these fields.

Note

There is only one description per appointment (unlike the unlimited appends allowed for Issue descriptions).  To add additional notes, type them at the end or beginning of the Description field.  You may want to manually add a date/time stamp or signature.

3. Click SAVE to complete the edit.  The changes are made to the appointment and email notifications are sent to users (if selected), including any new invitees.
4. To cancel the edit, click Cancel.

Deleting an Appointment

To delete an appointment, click the Delete button on the Day View or Detail View for that appointment.  A dialog is displayed confirming that you want to delete the appointment; click OK to delete the appointment, or Cancel to cancel the deletion.

Note

Depending on your permissions, Agents may not be able to edit or delete appointments on the Workspace Calendar.  Agents can always edit and delete appointments on their personal Calendars.  If you are viewing one of your appointments on the Workspace Calendar and you want to edit or delete it, you must switch to your personal Calendar and edit/delete it from there.

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