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Customers Subscribing to Global Issues

Customers can view and subscribe to Global Issues themselves if they have appropriate permissions. This saves the Help Desk time by allowing customers to identify their own problems and link to a central Global Issue, rather than entering many Issues that address the same problem.  Allowing customers to do so provides them with faster service, because they receive updates automatically when the originating Global Issue is updated and eventually resolved.

To view and subscribe to Global Issues:

1. In the FootPrints Toolbar, select Global Issues.  A pop-up window is displayed entitled Current Global Issues.  This contains a list of Global Issues currently affecting other users.
2. To view the full description of a Global Issue, click the Title.
3. To subscribe to a Global Issue, select Subscribe.
4. Once a customer subscribes to a Global Issue, it is listed with the customer's Requests.  The customer receives email updates as the Global Issue is updated and eventually resolved.  The customer can view the latest status at any time under View My Requests.

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