You are here: Chapter 7: Configuration and Administration > System Administration > Users > Customer Forgot Password

Customer Forgot Password

If FootPrints authentication is being used, auto-added customers can also take advantage of the Password Retrieval feature.  This feature allows customers to retrieve forgotten passwords.  A hint question can be defined for added security.

To enable this feature:

  1. Select Administration | System | Customer Forgot Password.
  2. Select Yes to enable.  This displays a Forgot password? link to users when they enter an incorrect password.
  3. Optionally enable one or more hint questions for customers who forget their password,e.g., “What is your mother’s maiden name?” The user defines a hint at first sign-up.  If the user forgets his or her password and answers the hint question correctly, a new password is sent to the user's email address.  The user can then change the new password when he or she logs in correctly.

If no questions are defined, the customer receives the password via email.

Restrictions