If FootPrints
authentication is being used, auto-added customers can also take advantage
of the Password Retrieval feature. This feature allows customers
to retrieve forgotten passwords. A hint question can be defined
for added security.
To enable this feature:
Select Administration
| System | Customer Forgot Password.
Select Yes
to enable. This displays a Forgot
password? link to users when they enter an incorrect password.
Optionally enable
one or more hint questions for customers who forget their password,e.g.,
“What is your mother’s maiden name?” The user defines a hint
at first sign-up. If the user forgets his or her password and answers
the hint question correctly, a new password is sent to the user's email
address. The user can then change the new password when he or she
logs in correctly.
If no questions are defined, the customer
receives the password via email.
Restrictions
Using multiple authentication
methods affects the Forgot Password feature. If
you are using an external authentication method along with FootPrints
internal authentication, this feature
only works for users who authenticate against FootPrints,
since FootPrints cannot distinguish
which users authenticate against which method
If you are using
two methods and both are external, or you're using only one method and
it is external, the Forgot Password feature cannot be enabled.
If an external authentication
method is being used, such as Windows, LDAP or UNIX, this feature cannot
be enabled.