Open topic with navigation

Current Agent/Team Performance Report

The Current Agent/Team Performance reports provides data on Issues currently active in the Workspace, grouped by assignee(s).  The report shows the average age of active Issues by assignee, allowing you to extrapolate meaning for the data in terms of "performance".  Assignees can be individuals or teams.

If no teams are defined for your Workspace, you are only offered the choice to report by Agent.

The options for report output are:

• HTML—Display report as HTML in a browser window.  
• Graphical—Create chart images (JPEG files) that can be printed or saved to disk and imported into another program.
• Export—Create a text file which can be read by spreadsheets and other programs.  

If you have grouped your Agents into teams, you are offered all of the following choices:

• Team and Agent—Break down active Issues by teams and Agents.  Agents who belong to teams are listed under their team.

Note

When the report includes totals for both teams and Agents, the totals for the team row do not include Issues that are assigned to individuals within the Team.

• Team—Break down active Issues by teams only.

Note

Each team total also includes Issues assigned to individual Agents within the team.

• Agent—Break down active Issues by Agents only.

Note

Issues assigned to multiple Agents are included in the totals for each Agent.  This means that the total number of Issues as reported here may exceed the total number of Issues you see elsewhere.  The reason for this is that a single Issue with multiple assignees is counted for each of the assignees; if you have three Agents assigned to an Issue, it is counted three times.

©Copyright 1999, 2009 BMC Software, Inc. © Copyright 1996 - 2017 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. FootPrints is the exclusive property of BladeLogic, Inc. and is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.BladeLogic, Inc. and BMC Software, Inc. Confidential. Click here for the installation guide which includes the provisions described in the BMC License Agreement and Order related to third party products or technologies included in the BMC Product.