On the Details
page of the Issue, click Copy/Move.
Select Copy in this workspace
and click GO.
A Create
Issue page is displayed. The
new page is pre-filled with information from the matching Issue.
Click the checkbox
to link the new Issue to the matching Issue, if needed (this checkbox
is checked by default).
Edit the new Issue
as needed (editing does not affect the original Issue).
Click the Save button to register the new Issue.
If the "link"
checkbox was checked, the link to the original Issue appears in the new
Issue. This link is only viewable by internal users, so customers
cannot follow the link to an Issue that they don't have permission to
view.