Multiple billing rates can be defined for each Agent
in FootPrints to be used in conjunction with the Time Tracking
feature.
Select Administration
| Workspace | Edit Agent from the FootPrints
Toolbar.
Select an Agent and
click GO. The
existing hourly billing rate (if any) is displayed.
Enter a new hourly
billing rate (in dollars) in the box provided.
Enter a description
in the box provided, if desired. For
example, you might enter “Overtime”, “Holiday”, “On-Site”, etc.
Click Add
to add the new billing rate.
Use the up and down
arrows to re-order the billing rates for this user.
Use the Edit
and Delete
options to change or remove a billing rate.
When you are finished,
enter your password and click Save.
Hereafter, when the Agent creates or edits an Issue,
a drop-down box with the available billing rates is displayed. It
defaults to the first billing rate in the list. The user can select
the appropriate billing rate for the work done. The Time Tracking and
billing amounts are calculated based on the rate selected.