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Alternate Submitter via Email

An Agent or administrator may need to submit an Issue for another user via email.  There are two steps to doing this.

• Select Workspace Administration from the FootPrints toolbar, then select Mail Preferences. In the Incoming Email section of the Mail Preferences page, set the Change Sender option to Allowed.
• Include an extra line in the body of the email:

[email protected]

When the line is included in an incoming email submission, the email address becomes the submitter of the Issue, regardless of the true sender.

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